Inspiring Finish to 2016 NTIC, Customer Connection – Challenge or Opportunity The Northern Territory Insurance Conference has finished on a high, with delegates walking away with new tools and information to forge better customer connections. There was strong attendance at this morning’s presentation by CGU Senior Risk Engineer Jim Filer, Natural Perils – Preparation or Recovery – Which is Harder? Delegates also showed a keen interest in The Psychiatric Independent Medical Exam – Beyond History, by Dr Wasim Shaikh. The conference concluded with a few words by LMI Group’s Dr Allan Manning who recognised TIO’s State Manager, Broker & Agency, Luke Harris for his hard work in establishing the event five years ago. Luke has overseen the conference for the past five years, growing it into a successful week of professional development for all those Territorians who work in the insurance industry.