2016 Program

Wednesday 26th October 2016

5:30pm

Speakers and Sponsors Thank You Function - Darwin Harbour Cruise

Guests to please RSVP via your invitation that you have received by email.

Day 1: Thursday 27th October 2016

8:15am

Registration Open - Tea - Coffee 45 mins

9:00am

Degenerative Deschmenerative: Clinical Terminology - Helping or Hindering? 45 mins | Personal Injury Management
Sponsored By eReports

Marcus Mancer Managing Director, Tangibilis Physiotherapy

Degenerative Deschmenerative: Clinical terminology – helping or hindering? Come and find out why degenerative changes in the low back are entirely normal but often lost in translation. Marcus will bust common misconceptions, unravel some technical jargon and provide the case for and against physiotherapy. Learn how to ask the tough questions tactfully to maximise your lines of inquiry in claims management.

Marine Insurance 45 mins | General Insurance
Sponsored By LMI Group

Dr Allan Manning Managing Director, LMI Group

Marine insurance is the oldest form of insurance and this session tracks the development of the product, particularly in the marine cargo and inland transit space. Allan explains what is and what is not covered, Incoterms and where they marry or differ from insurance terms. The session will also provide tips and look at the trips and traps with Manufactures Output / Stock Throughput policies and touch on marine hull and carriers liability. It is a great course whether you are new to marine or are after a quality refresher.

10min break

9:55am

Moving the Claim Along- Best Practice Exercise Guidelines for Workers Compensation Injuries 45 mins | Personal Injury Management
Sponsored By Guardian Exercise Rehab

John McDonald Managing Director, Guardian Exercise Rehab

Exercise as a form of treatment has always been dismissed as a second thought for Workers Compensation injury rehabilitation. Finally, latest evidence now supports active treatment as the most beneficial form of treatment at an early intervention perspective. This is the case for both Psychological and Physical type injuries. We will demonstrate how our model improves the recovery outcome for the injured worker, whilst significantly reducing claim costs benefiting both the employer and insurer.

Terrorism and Insurance, Where Do They Intersect? 45 mins | General Insurance
Sponsored By Finlaysons

Ralph Bonig Special Counsel, Finlaysons

“We will not cover any loss, damage or legal liability as a result of, caused by, or arising from: an act of terrorism.”

How often have you seen these words?  Most of us have probably not been concerned by an exclusion of this type because “it will never happen to me”.
The world has changed.  One of the responses to this has been the Federal Government’s Terrorism Insurance Act 2003, which provides that in eligible policies the above exclusion may not apply.  How does this work in practical terms and what has been the experience to date.

10:40am

Morning Tea 20 mins

11:00am

Back to Basics - Featuring Lower Back Pain 45 mins | Personal Injury Management
Sponsored By Medilaw

Assoc Prof Richard Williams Orthopaedic Spine Specialist, Medilaw

Orthopedic Spine Surgeon Dr Williams will discuss the occurrence of lower back pain in the worker’s compensation setting. The presentation will lead you through the assessment process of lower back pain and provide explanations of:

  • The anatomy of the spine and the 5 regions
  • Common conditions encountered
  • Examination and diagnosis
  • Surgical and non-surgical treatment options

Video, Digital and Customer Self Service - The Breakthrough in Customer Management 45 mins | General Insurance
Sponsored By Claim Central

Brian Siemsen CEO, Claim Central

A few years ago we connected to platforms like Skype and Facetime to visually see our family and friends. This shift in communication method from voice call to video call gave all users an experience that has meant the traditional phone call will be forever disrupted by technology. The insurance industry is on the cusp of using these and many readily accepted technologies like these to change the way customers interact with the insurance claims process. Brian will present a number of these technologies and demonstrate just how and where they are being applied in challenging traditional claims service thinking.

10min break

11:55am

The Role of an Occupational Physician During the Lifecycle of an Upper Limb Musculoskeletal Claim 45 mins | Personal Injury Management
Sponsored By mlrsa

Dr Andrew Lingwood Occupational Physician, MLRSA

This presentation will provide some background as to what an Occupational Physician does and the ways in which Occupational Physicians would consider and assess different factors at different stages of a claim (be it in a treating practitioner or independent assessor role). This will be discussed in the context of some upper limb musculoskeletal disorders which commonly present as workers’ compensation claims.

Customer Connection - Allianz Experience 45 mins | General Insurance
Sponsored By Allianz

David Hosking Chief General Manager, Broker & Agency - Allianz

Synopsis: David will present and lead a discussion on connecting with customers. He will use Allianz Australia’s journey to loyalty leadership in it’s chosen markets, sharing some tools and processes Allianz uses in the never ending quest to be a truly customer centric organisation. David will also discuss how consumer buying patterns are changing and how we need to respond.

12:40pm

Lunch 40 mins

1:20pm

Creating Mentally Healthy Workplaces and the Heads Up Initiative 45 mins | Personal Injury Management
Sponsored By beyondblue

Patrice O'Brien General Manager, Workplace - beyondblue

Heads Up is all about supporting Australian businesses to create more mentally healthy workplaces. As well as promoting a positive, productive workplace culture and minimising risks to employees’ mental health, mentally healthy workplaces can lead to increased productivity, improved staff engagement and enhanced staff retention. Join us to better understand the free Heads Up resources and learn simple, practical actions businesses can take to build a mentally healthy workplace.

Who is Covered? Who is Exposed? 45 mins | General Insurance
Sponsored By AILA

Greg Pynt Honourary Life Member, AILA

The seminar will cover: the parties to an insurance contract and named and noted insureds; Principals Indemnity extensions; Cross liability clauses; Waiver of subrogation clauses and Policy indemnity and the ‘hold harmless’ clauses.

10min break

2:15pm

Latest Neurosurgery Technology and the Benefits of a Multidisciplinary Approach for Occupational Spinal Injury Management 45 mins | Personal Injury Management
Sponsored By Workspine

Dr Michael Kern Neurosurgeon, Workspine

Over many years of specialist neurospinal practice, we have recognised that occupational spinal injury management can be complex and time consuming. As a result we have launched WorkSpine, specifically designed to deliver comprehensive spinal injury management utilising latest technology and a multi-disciplinary approach. From pain management to surgery, cognitive therapy and rehabilitation exercise programmes, WorkSpine covers all aspects required for the successful treatment of work related spinal injury. Our approach results in betters patient outcomes. Put an end to the spiral of endless referrals and self management and send your work related spinal injury patients to WorkSpine

Customer Service in Life and Death 45 mins | General Insurance
Sponsored By Crawford & Company

Chris Bennett Branch Manager, Crawford & Company

How someone is treated during a stressful situation has as much, if not more of an effect on their experience as the actual event itself.  The customer experience is more than technical proficiency. Managing expectations, understanding what the customer’s needs and expectations are and proper communication play essential roles in their experience, be it a plumbing leak or the loss of a loved one.

Attendees will gain a greater understanding of communication, perception, developing  expectations, and learn how to save a life in the process.

3:00pm

Afternoon Tea 20 mins

3:20pm

The Eyes Have It 45 mins | Personal Injury Management
Sponsored By mlcoa

Dr Annette Gebauer Ophthalmologist

Dr Annette Gebauer’s presentation ‘The Eyes Have It’ will cover what sort of eye injuries and visual problems occur in the workplace and how such a little organ can cause so many problems for workers. She will explain what Ophthalmologists do and don’t do, how UV exposure affects the eyes and protection you can use.

Customer Care and the Technology Advancements - Improving the Claims Experience 45 mins | General Insurance
Sponsored By Cunningham Lindsey

Mark Thompson Head of Major and Complex Loss, Cunningham Lindsey

Technology is advancing rapidly and is of course extending its influence on the loss adjusting sector. The choice for loss adjusting firms is how they harness that technology and how they interact with it

However, embracing and interacting with technology in isolation of embedding a customer centric claims management approach is not sufficient to meet the needs of Insurers and brokers, policy holders and other stakeholders.

Mark outlines, from a customer care and technology perspective, what is required to be a world class claims organisation.

4:05pm

Close

4:15pm

YIP's Cocktail Function - Hot Tamale Darwin Waterfront

Day 2: Friday 28th October 2016

8:15am

Registration Open - Tea - Coffee 45 mins

9:00am

Impact of Compensation on Recovery 45 mins | Personal Injury Management
Sponsored By IPAR

Dorothy Frost Manager Research and Innovation, IPAR

Why is it that people with a compensable injury tend to experience poorer functional outcomes than those who sustain an injury that is not compensable? Dorothy Frost, Manager Research and Innovation at IPAR will provide a summary of recent local and international research which provides evidence that outcomes for people with compensable injuries are overall poorer than those with similar, non-compensable injuries. Common themes and potential explanations will considered. Finally, we will explore some practical solutions to reduce the negative impact of compensation on recovery and return to work outcomes.

How to Save Time, Protect Your PI and Get the Cover Right Using the LMI Tools 45 mins | General Insurance
Sponsored By LMI Group

Steven Manning Director, LMI Group

Steven will walk you, step by step, through the process of setting up the insurances for a potential new client. Illustrating how the LMI eServices including a number of free services can be used to not only speed up the process but also get the cover right, identify risk and cross sell covers and of course protect you PI along the way.

10min break

9:55am

The Psychiatric IME - Beyond History 45 mins | Personal Injury Management
Sponsored By Medilaw

Dr Wasim Shaikh Psychiatrist Specialist, Medilaw

The history provided by examinee is always of paramount importance in determining diagnosis, causation, treatment requirements, occupational capacity, and permanent impairment. The notion that 90% of most IME assessment decisions/ opinions are based on history is likely to be true.

During his over 1500 IME consultations over the past 4 years, Dr Shaikh has had an increasing understanding of factors other than the examinee history, which are often of equal, if not higher significance in reaching the final opinion. During this “off-beat” seminar, Dr Shaikh will discuss the importance of factors such as Mental State Examination, Collateral History, GP Contact, and documentation review; he will attempt to demonstrate, via case examples, that a psychiatric IME opinion should be based on much more than a standard history taking exercise.

2016 Milestone Anniversaries - Legacies and Learnings 45 mins | General Insurance
Sponsored By LMI Group

Dr Allan Manning Managing Director, LMI Group

2016 is the milestone anniversary of two major events that effect insurance today. The first is the fact that September marked the 350th anniversary of the Great Fire of London. The second is this year marks the 250th anniversary of the principle of Utmost Good Faith which remains the foremost principle of insurance whether this be general, marine or life. This session will look at the circumstances that led up to the event, along with an examination of the legacy that flowed from each of these monumental triggers. The session will end with an explanation by Allan of why he believes that the ongoing training and professional development are paramount to the ongoing success of the insurance industry.

10:40am

Morning Tea 20 mins

11:00am

Creating Mentally Healthy Workplaces and the Heads Up Initiative 45 mins | Personal Injury Management
Sponsored By beyondblue

Patrice O'Brien General Manager, Workplace - beyondblue

Heads Up is all about supporting Australian businesses to create more mentally healthy workplaces. As well as promoting a positive, productive workplace culture and minimising risks to employees’ mental health, mentally healthy workplaces can lead to increased productivity, improved staff engagement and enhanced staff retention.  Join us to better understand the free Heads Up resources and learn simple, practical actions businesses can take to build a mentally healthy workplace.

Natural Perils - Preparation or Recovery Which is Harder? 45 mins | General Insurance
Sponsored By CGU

Jim Filer Senior Risk Engineer, CGU Insurance

Natural Peril events are considered to be one of the key large scale disruptors to Australian society. As such they can have significant impact on the entire society either through financial, physical impacts or a combination of both. Should we continue to operate in our current manner or are there ways to support each other to help reduce the impact of these events enabling an increase in society’s resilience to these events. This presentation focuses on the issues facing people and businesses in preparing and recovering from these events and what we can do to help.

11:45am

Close